FAQ

NOVERA™ — FAQ

⏱ Order Processing

Orders are typically prepared within 1–2 business days after payment is confirmed.
Weekend and holiday orders begin processing on the next working cycle.

📦 Shipping Update

Once an order is dispatched, a confirmation message will be sent.
Tracking details will be provided when available.

🔄 Order Changes

If adjustments or cancellation are needed, contact support promptly.
Requests can only be applied before fulfillment begins.

💳 Payment Options

NOVERA™ accepts major credit cards and secure checkout methods supported by the platform system.

📍 Issue with Order

If an item arrives incorrect or damaged, please contact support within 7 days of delivery and include relevant photos for review.

📩 Support Contact

NOVERA™ Customer Care
Email: service@goodluckinsight.com